RETURNS: Villanova Wildcats Marketplace will accept returns for a merchandise refund within 30 days of receipt of your order, provided the item is in new, unused, unwashed and/or unworn condition (including original packaging, tags and accessories.) Clearance, sale, and/or promotional items are final sale, and cannot be returned. Kindly note that the Villanova Wildcats Marketplace will only refund shipping if your return was a result of our error. Please contact us here to request the appropriate return shipping address and instructions. EXCHANGES: If the item you received is damaged or defective, please contact us here so that we can arrange a replacement. In the case of defective/damaged product, pictures of both product and packaging would be helpful, when possible. Please note: Nails, paint and polyurethane are included in the assembling and finishing of hardwood basketball courts. Polyurethane is the final application to make a smooth playing surface. It seals the tongue-and-groove joints where individual wood slats meet. Natural irregularities (including polyurethane fragments) can occur when the court is disassembled. These irregularities should be considered indications of the authenticity of the floor rather than defects or damages. Please contact us here with any other questions or concerns.